— Contact Us

Get in Touch
With Our Team

We're here to help you find the perfect care solution for your family or discover rewarding opportunities in childcare and domestic services. Reach out to us today.

Call Us

Speak directly with our team

+27 60 649 1018

Email Us

Send us your questions

info@joynannies.co.za

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Contact Information

We’re here to help you with any questions about our services, applications, or partnerships.

Service Areas

We provide services across Gauteng, Western Cape, Eastern Cape, Limpopo, Durban, Free State, and surrounding areas.

Business Hours

Mon - Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 4:00 PM
Sun: Closed
*Emergency services available 24/7

Response Time

  • Email inquiries: Within 24 hours
  • Service requests: Within 24 hours
  • Job applications: Within 48 hours
  • WhatsApp messages: Usually within 2 hours

— Frequently Asked Questions

Common Questions

Here are some of the most frequently asked questions about our services.

How do you vet your nannies and domestic workers?

Every professional in our network undergoes comprehensive background checks, reference verification, skills assessments, and in-person interviews. We also verify qualifications and ensure all necessary certifications are current.

What are your fees for families?

Our placement fees vary depending on the type of service and arrangement. We offer competitive rates and transparent pricing with no hidden fees.

How quickly can you find a match for my family?

Most families are matched with suitable candidates within 3-7 days of submitting their requirements. For specialized needs or urgent requests, we often have candidates available within 24-48 hours.

Do you provide replacement if a placement doesn’t work out?

Yes, we offer a replacement guarantee within the first 90 days of placement at no additional cost.

What support do you provide to nannies and domestic workers?

We provide ongoing support including training opportunities, performance feedback, career development guidance, and mediation if any issues arise with placements.

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